1. Agreement to Terms
By accessing or using the BuellEA platform at buellea.com ("the Service"), operated by Buell EA, LLC ("we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
2. Description of Service
BuellEA is a multi-tenant business management platform offering modules including CRM, time tracking, expense tracking, invoicing, project management, file management, marketing automation, and a client portal. Access to specific modules depends on your subscription plan.
3. Accounts and Registration
- You must provide accurate, complete registration information and keep it current.
- You are responsible for maintaining the security of your account credentials.
- You must notify us immediately of any unauthorized access to your account.
- One person or legal entity may maintain multiple tenant accounts, but each account must represent a distinct business or organizational unit.
4. Subscriptions and Billing
- Paid features require an active subscription. Pricing and available plans are listed on our website and billing portal.
- Subscriptions are billed monthly or annually through our billing partner (Zoho Billing). You authorize recurring charges to your payment method.
- We may offer free trial periods for specific modules. Trial terms are communicated at the time of activation.
- You may cancel your subscription at any time. Access continues through the end of the current billing period.
- We reserve the right to change pricing with 30 days' notice to active subscribers.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable laws
- Attempt to access another tenant's data or circumvent tenant isolation
- Upload malicious files, viruses, or harmful code
- Use the Service to send unsolicited bulk communications (spam)
- Reverse engineer, decompile, or attempt to extract the source code of the Service
- Resell or redistribute the Service without written authorization
- Exceed reasonable usage limits or abuse API integrations in a way that degrades service for other users
6. Your Data
- You retain ownership of all data you upload or create on the platform ("Your Data").
- You grant us a limited license to store, process, and display Your Data solely to provide the Service.
- We do not access, use, or share Your Data except as needed to operate the Service, comply with law, or as described in our Privacy Policy.
- You are responsible for maintaining your own backups. While we perform regular backups, we do not guarantee data recovery in all circumstances.
- Upon account termination, Your Data is retained for 90 days and then may be permanently deleted.
7. Third-Party Integrations
The Service integrates with third-party services including Google Workspace, Zoho Books, and Anthropic Claude AI. Your use of these integrations is subject to the respective third-party terms of service. We are not responsible for the availability or practices of third-party services.
When you authorize Google API integrations (Gmail, Calendar), our use of that data is governed by our Privacy Policy and the Google API Services User Data Policy.
8. AI-Powered Features
Certain features use artificial intelligence (Anthropic Claude) to assist with email drafting, data extraction, research, and analytics. AI-generated content is provided as suggestions and should be reviewed before use. We do not guarantee the accuracy of AI-generated outputs. Data processed by AI features is handled per our Privacy Policy.
9. Intellectual Property
- The Service, including its code, design, and documentation, is the property of Buell EA, LLC and is protected by intellectual property laws.
- Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes.
- You may not copy, modify, or create derivative works of the Service.
10. Service Availability
- We strive to maintain high availability but do not guarantee uninterrupted service.
- We may perform scheduled maintenance with reasonable advance notice.
- We are not liable for downtime caused by factors beyond our control, including hosting provider outages, internet disruptions, or force majeure events.
11. Limitation of Liability
To the maximum extent permitted by law:
- The Service is provided "as is" without warranties of any kind, express or implied.
- We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
- Our total liability for any claim related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
12. Indemnification
You agree to indemnify and hold harmless Buell EA, LLC from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
13. Termination
- You may terminate your account at any time by contacting us or canceling your subscription.
- We may suspend or terminate your access for violation of these Terms, non-payment, or if required by law.
- Upon termination, your right to use the Service ceases immediately. Data retention is governed by our Privacy Policy.
14. Governing Law
These Terms are governed by the laws of the State of Ohio, United States. Any disputes shall be resolved in the courts of Stark County, Ohio.
15. Changes to These Terms
We may update these Terms from time to time. We will notify registered users of material changes via email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
16. Contact Us
If you have questions about these Terms of Service, contact us at: